Right of Withdrawal (EU)
If you are an EU customer, you have the right to withdraw from your purchase within 14 days. Fill in the form below and our team will process your request. (Our 90-day money-back guarantee is available to everyone, and it's longer than the 14-day EU minimum.)
Request received
Thank you. We’ve recorded your withdrawal request and our support team will follow up by email. You don’t need to do anything else.
Prefer the official EU model form?
EU law also provides a standard withdrawal form (Directive 2011/83/EU, Annex I(B)). You don't have to use it; the form above does the same thing. If you'd rather use the official version, open it, print it, fill in the blanks, and email or post it back.
View printable